CORONA-UPDATE - Our current cancellation conditions
FOR ARRIVALS FROM 06.01.2021 to 05.04.2021
For all bookings we guarantee the security of free cancellation up to 48h before arrival if one of the following reasons applies:
FOR ARRIVALS FROM 12.02 to 21.02.2021
For all bookings, we guarantee the security to cancel free of charge up to 7 days prior to arrival if any of the following reasons apply:
- there is a travel warning for the province of South Tyrol
- you have been tested positive with Covid-19 (presentation of a positive test result is necessary)
- you are not allowed to use our Wellness & Spa facilities due to an official order.
Should one of these cases occur, we will cancel the booking free of charge at your request. We will promptly refund the deposit already paid. Otherwise, the general hotel and contract conditions apply.
We generally always recommend that you take out travel insurance, as unforeseeable reasons can arise that you have to cancel your long-awaited vacation at very short notice. This is then covered by the insurance. So you can look forward to the booked trip with a secure feeling.Cancellation Fees
For cancellations made up to 1 month before arrival, no cancellation fee will be charged. For cancellations made between 29 and 15 days before arrival, we charge 30% of the booked stay. For cancellations made between 14 to 3 days, 70% of the booked stay is charged. From 2 days before arrival, in case of cancelation, late arrival or early departure 100% of the booked stay will be charged.Travel Insurance
In order to avoid cancellation fees incurred due to late arrival or sickness or other justified causes, we recommend our travel insurance. We will be pleased to give you further information upon request or when booking.Details
We accept Cash, Visa, Euro / MasterCard, American Express or EC / Debit Card.