Zusatzleistungen

Important information

Learn everything you need to know for your holiday in St. Magdalena and the idyllic Gsieser Valley here. Enjoy a memorable stay at Chalet Salena.
For questions and requests, we are always at your disposal.

Equipment and Facilities
Each apartment is fully furnished and have flat screen TVs with a Home Cinema & Sound System, a Whirlpool, a Sauna and a fully equipped kitchen with a dishwasher, induction hob, extractor hood, microwave, fridge / freezer, dishes and pans. Free high-speed Wi-Fi internet access in all apartments.
 

Pets
We are sorry to inform you that no pets are allowed.


No Smoking Apartments
All Chalets are strictly No Smoking!


Certified KLIMAHAUS
Your apartment is “Klimahaus Certified”, meaning that the building has been rated not only for its green energy efficiency but also for its low environmental impact and contribution to the health and wellbeing of its guests. Enjoy the benefits of a pleasant and revitalizing indoor climate during the summer and the winter months and feel refreshed over the course of your stay.


Arrival and Departure
On the day of arrival, the Chalets are available from 3pm. If you will arrive later than 6pm, we kindly ask that you notify us. On the day of departure, we request that you vacate the Chalet by 10am at the latest. In cases of early departure or late arrival, we must charge 100% of the booked stay
 

Reservations
A reservation is considered fixed only after you have made a deposit. The deposit can be sent to us by Postal Order, Bank Transfer or Credit Card.

Online payment
CORONA-UPDATE - Our current cancellation conditions 

FOR ARRIVALS FROM 1st September to 30th November 2021
For all bookings, we guarantee the security to cancel free of charge up to 7 days prior to arrival if any of the following reasons apply:

  • there is a travel warning for the province of South Tyrol
  • you have been tested positive with Covid-19 (presentation of a positive test result is necessary)

Should one of these cases occur, we will cancel the booking free of charge at your request. We will promptly refund the deposit already paid. Otherwise, the general hotel and contract conditions apply. 

We generally always recommend that you take out travel insurance, as unforeseeable reasons can arise that you have to cancel your long-awaited vacation at very short notice. This is then covered by the insurance. So you can look forward to the booked trip with a secure feeling.


Cancellation Fees
For cancellations made up to 1 month before arrival, no cancellation fee will be charged. For cancellations made between 29 and 15 days before arrival, we charge 30% of the booked stay. For cancellations made between 14 to 3 days, 70% of the booked stay is charged. From 2 days before arrival, in case of cancelation, late arrival or early departure 100% of the booked stay will be charged.


Travel Insurance
In order to avoid cancellation fees incurred due to late arrival or sickness or other justified causes, we recommend our travel insurance. We will be pleased to give you further information upon request or when booking.

Details


Payment Methods

We accept Cash, Visa, Euro / MasterCard, American Express or EC / Debit Card.
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