Covid 19 - NEW hygiene measures

Hygiene measures in cooperation with our Medical SPA partner

In cooperation with Dr. Alexander Gardetto, our Medical SPA partner Brixsana, we have implemented strict hygiene measures in all areas in order to offer you a stress-free holiday experience.

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This information is continuously adapted to the statutory and internally agreed measures.
As of September 13, 2021

What are the current entry regulations to South Tyrol and what do I have to bear in mind when returning to my home country?

Border are open, visitors from EU countries and Schengen states (list C countries) will be able to enter South Tyrol without having to quarantine.

Upon entry, travellers must present the European Corona Pass!

When returning from Italy to your home country, you should also observe the entry regulations applicable in your country.

What measures have been taken?

  • On request antigen quick tests available directly in Hotel Quelle.
  • All employees are tested regularly, use face masks and are specially trained.
  • Regular disinfecting of the common areas and guest chalet.
  • An internal task force control compliance with the measures at all times.
  • On request face masks are available for free.
  • Provision of dispenser columns.
  • Before each arrival, the chhalets are subjected to an ozone cleaning.
  • Sealed cleaning of the chalet - fresh cleaning supplies and special cleaning agents are used for each suites
  • The common areas are organised in such a way that guests are able to keep the required minimum distance.

Is there a general obligation to wear masks in South Tyrol?

  • There is currently no general obligation to wear mouth-nose protection outdoors, unless the safety distance of at least 1 metre cannot be maintained.
  • In closed rooms, public transport, shops and banks there is an obligation to wear a mouth-nose protection (FFP2 mask recommended).
  • We ask you to wear a mouth-nose protection in our public places. Of course, this does not apply when you are sitting at a table or relaxing on your sunbed.

Do you offer flexible cancellation conditions?

Don't worry! We are flexible in our cancellation policy according to the situation. These are valid in case of justified reasons, i.e. active travel warning for the province of Bolzano/South Tyrol; you yourself have tested positive with Covid-19 (presentation of a positive test result required); restricted freedom of travel due to border closures; etc.

Is the wellness area of Hotel Quelle open?

The entire wellness centre, the various swimming pools and sauna oasis are open for our guests without restrictions! Our SPA team ensures that distances are respected and that the maximum number of people in the saunas is respected. The maximum number per sauna is indicated at the entrance of the sauna.

Are contactless services offered?

Safe Online Check In before arrival, Safe Check Out process with online payment, contactless communication & menu cards on your smartphone and on your tablet in the room for:

  • Ordering room service
  • Booking of wellness treatments, restaurant, participation in the activity programme and more
  • Digital menu cards
  • Digital travel guide and weather Forecast

Are the fitness & sports activities taking place and is the fitness centre open?

Our varied leisure programme also takes place, with many new sports activities in the fresh air.
Our fitness equipment is continuously disinfected and cleaned.

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